Gain the real-time actionable insights you need to adapt quickly to guest demands, streamline management of facilities, operations or IT systems and boost physical security to deliver the ultimate guest experience.
Unite data from sensors, equipment, hospitality IT systems and video in a single-view to optimize everything from facilities maintenance to guest engagement and loyalty
Quickly detect events and anomalies in real-time with relevant insights and situational awareness to make smarter decisions and take immediate action
Gain real-time insight and visibility into guest activity to better predict, understand and react to customer needs and monetize guest behavior
Property management system, POS, social media and loyalty program data all contain valuable insights into guest experience, but often remain siloed. As hotels, cruise lines, theme parks and casinos add new systems of guest engagement such as mobile apps, kiosks, cameras and sensors – consolidating relevant data into a single view to support situational decision making becomes increasingly complex.
Agnostic to data source, location, format or protocol – integrate data from any sensor, connected device or closed system
A smart rules engine processes, organizes and displays data within the correct business context
Facilitates operational intelligence, minimizes overhead and drives efficiency
Deliver the insights you need, when you need them on a single pane of glass to optimize decisions and business outcomes
With better insight into the quality of passenger and crew member WiFi performance, through real-time monitoring of APs, network devices, applications and servers, Carnival was able to manage and improve the quality-of-experience for guests to reduce guest WiFi refunds by 10% – saving the company millions in annual lost revenue.